Journal Log Term 3: Day 4


We had another group presentation and the topic assigned to us was the typical challenges occur during system implementation. Just sharing another entry for this system implementation, I remembered how we do this kind of process on my previous work. It started when we are doing regular and ADHOC reports manually usually time process increase when there are issues occurred like disconnection on the internet due to server restart and data cleansing for the datasets. Issues regarding to this delayed reports was raised and then our internal supervisor decided to do system implementation for the reports – making it automated to run. They had partner with another consulting technology for doing this automation. While still on process, we submit turnover documents for the reports need to automate and their SLA (i.e. out of scope, service levels and duration). 3-months after, the system was implemented they return the reports to us and we run it automated. There are still challenges occurred since the process will be set on schedule using windows system schedule and run on batch file. The application used is still SAS but the only difference is that we will not manually set time for the schedule on the script and edit macro since the run can be set automatic on excel and click the automatic run for the batch file.  Some counts for the data are missing at that time after the report generated and whenever disconnection failure on the internet exist, we will run it again from the start not like on manual if there are issues occurred, we will just run the part where the error occurred on the script. Logs are saved both on automated and manual but the difference is that in automated, even though logs are saved, the datasets on where the error occurred cannot be re-run on that specific script but you need to re-run the whole process. There are reports that took 3-4 days to run, so what if you are going to re-run again the whole process, you need to take additional days for the errors.

We had this discussion in the office regarding this matter, they decided to cut the reports which will use big data and do parallel run. And making sure all the sources and internet are secured before running the automated reports. We tried to fix all the possibilities issues that might occurred running the automated reports and still it’s us developers still need to adopt with the new system since the system is already implemented.



As part of the discussion about structural capital – is more important from Human Capital. Instance of this in our office, after our 6-months training we undergo for a 2 years bond and part of this is to continue working with them and to their other clients. Our company still provides training if there are new events, technology and software developed. They also have other training not only related to technical skills but can help also to our communication and soft skills for us to be an effective employees in the company. Sources, common files and data knowledge are shared and they provide us permission for us to easily access it and no need to start from the scratch unless reports are ADHOC and new. Whenever we are also done with the generated reports, our project manager and internal supervisor always asked us to provide documented user manuals so the company in case of any emergency still has back up and knowledge with the report. This also helps in case we will be moved to a new project; other new employees can use those templates as a guide how to generate the reports.

I learned that employees have life-cycle in terms of average turnaround time like in range of 3-6 months, already familiar with work, 6-12 months to be fully involved in projects, 1-2 years to be contributor in the team and 2-3 years to be a key player in the organization.


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