Journal Log Term 3: Day 6


Near the end of the term even more needs to be done, I also learned a lot. Though nervous to work on the projects to reach the deadline, still happy about the ending per class. Maybe a little harder today than the previous term, but we need to move forward. Were only few in class but still gains of cooperation and sharing of ideas – no rivalry, everyone is fairly well to learn from each topic to be discussed.

For outcome at the end of this term, I learned that there are different process interrelationship of organizational objectives, information systems strategy and policy. Lot of regulations and legislation applicable to IS and ICT. Moreover, the information system strategies in the different system life cycle to meet organization and project objectives.

Our last project for this subject is to gain knowledge on how to conduct risk assessment to mitigate potential risks in the different phases of information systems or project life cycle and learning how information systems are defined policies to mitigate information systems and strategy risks. I have created sampled output which is also related to our workloads in the office. Creating that risk assessment, I learned not only what the rules and policy puts the company, also based on ISO standard to follow. In case of good to be done to improve, should also be willing to adapt to changes.



Sadly, when the end of the term, with disputes from time to time in class when a class discussion and reporting. But even then, still happy with other classmates especially when invited to hangout moments. Although we reduced our other partners in this batch, still able to unite and work together on assignments and projects.

For outcome at the end of this term, I learned the value of knowledge, people and people relationship as a significant source of organizational wealth, identify and structure the untapped and unmapped knowledge assets of an organization as a strategy for creating sustainable competitive advantage and the critical value of knowledge and IT processes.

Our last project for this subject is to apply multidimensional perspective in the development and deployment of processes, IT systems and applications for building human capital. I have created sampled output which is also related to our workloads in the office. Creating the competence management, I learned, is not enough just what you know because if the trend changes each time (i.e. technology or culture) we must also know how to innovate and adapt changes.


Journal Log Term 3: Day 5


We had this discussion in class which talks about competencies and sharing this core competencies we have in our company, our strategically important capabilities that facilitates fulfillment in our mission or provide an advantage in the marketplace or service environment are being certified once completed the boot camp training in SAS. You will be recognized as a certified individual associated within the organization to maintain a current partner level and more if want to pursue a higher partner level and becoming expert in the application will be used and putting this in a positive light for early efforts, conducting employee’s evaluation and surveys which provides information from client and peer institutions. The prioritized needs and expectations resulting from the survey and evaluation are crucial as a basis for setting objectives and general objectives that broadly describe the results of what the organization wants to achieve in light of needs and relevant issues.

The challenging for competitors or suppliers to imitate and that may provide a sustainable competitive advantage is that, SAS tool can be used through programming operation and windows operation. It is easy to learn and provides easy option (i.e., PROC SQL, data step) for people who already know SQL and it has a good stable GUI interface in its repository. In terms of resources, there are tutorials available on websites of various universities and SAS has a comprehensive documentation. Moreover, SAS has a dedicated customer service along with the community. So if there are problems in installation or any other technical challenges, can easily reach out to them.



Knowledge Management is not just a tool but a life cycle process on which there should be capturing, organizing, refining and transfer of knowledge – a kind of knowledge sharing. Before I started to learn SAS, we had this boot camp training wherein we were chose to learn SAS and used it to the work where we will be deploy. Part of the training, they provide us manuals, policies and directory. We will not be able to understand it well if we will just rely on it so we also had training and hands-on exercises so we will be able to learn the technique and other style in coding SAS and its GUI applications.

They called this SAS University – SAS Education on which we were like students in a classroom and our instructors are those who already done in their boot camp training. After the session which only schedule from Monday to Friday, 8 am – 5 pm, we will have exams so they will know if we really understand the training they provide. Training will last only for 3-months and after that, if we are qualified and pass all the requirements, we will continue to work for them, bond for 2-years and will extend if still needed in the project. Turning my 2-years of stay from them, I asked my project manager if I can try to teach for the SAS Education but my project on where I am assigned is still on-going so I cannot simply move to another new project. But then I already do knowledge sharing whenever we have new workmates from SAS who will be deployed in our team. Since they are new, we assigned some easy task on which they can easily exploit and test using SAS. I realized, what it feels like sharing your knowledge to others. Of course, part of moving on to a new project and level, you need to transfer your knowledge on a particular project so he/she will be the next one to that because if you will be the only one who have the idea on doing that tasks then you cannot move on but will just remain on doing those tasks again and again.




Journal Log Term 3: Day 4


We had another group presentation and the topic assigned to us was the typical challenges occur during system implementation. Just sharing another entry for this system implementation, I remembered how we do this kind of process on my previous work. It started when we are doing regular and ADHOC reports manually usually time process increase when there are issues occurred like disconnection on the internet due to server restart and data cleansing for the datasets. Issues regarding to this delayed reports was raised and then our internal supervisor decided to do system implementation for the reports – making it automated to run. They had partner with another consulting technology for doing this automation. While still on process, we submit turnover documents for the reports need to automate and their SLA (i.e. out of scope, service levels and duration). 3-months after, the system was implemented they return the reports to us and we run it automated. There are still challenges occurred since the process will be set on schedule using windows system schedule and run on batch file. The application used is still SAS but the only difference is that we will not manually set time for the schedule on the script and edit macro since the run can be set automatic on excel and click the automatic run for the batch file.  Some counts for the data are missing at that time after the report generated and whenever disconnection failure on the internet exist, we will run it again from the start not like on manual if there are issues occurred, we will just run the part where the error occurred on the script. Logs are saved both on automated and manual but the difference is that in automated, even though logs are saved, the datasets on where the error occurred cannot be re-run on that specific script but you need to re-run the whole process. There are reports that took 3-4 days to run, so what if you are going to re-run again the whole process, you need to take additional days for the errors.

We had this discussion in the office regarding this matter, they decided to cut the reports which will use big data and do parallel run. And making sure all the sources and internet are secured before running the automated reports. We tried to fix all the possibilities issues that might occurred running the automated reports and still it’s us developers still need to adopt with the new system since the system is already implemented.



As part of the discussion about structural capital – is more important from Human Capital. Instance of this in our office, after our 6-months training we undergo for a 2 years bond and part of this is to continue working with them and to their other clients. Our company still provides training if there are new events, technology and software developed. They also have other training not only related to technical skills but can help also to our communication and soft skills for us to be an effective employees in the company. Sources, common files and data knowledge are shared and they provide us permission for us to easily access it and no need to start from the scratch unless reports are ADHOC and new. Whenever we are also done with the generated reports, our project manager and internal supervisor always asked us to provide documented user manuals so the company in case of any emergency still has back up and knowledge with the report. This also helps in case we will be moved to a new project; other new employees can use those templates as a guide how to generate the reports.

I learned that employees have life-cycle in terms of average turnaround time like in range of 3-6 months, already familiar with work, 6-12 months to be fully involved in projects, 1-2 years to be contributor in the team and 2-3 years to be a key player in the organization.

Journal Log Term 3: Day 3


We are now in the Policy lecture and there are lot of laws concerning to IT and IS industry. I remember back when I am still new working in the company, I know that when we signed disclosure agreements we should follow the rules and regulations stated there because there will be corresponding penalties if you disobey and fail to comply with it. I thought it was just the company who formulate that rules but there I learned that they also have this set of rules which govern by law. Now, I am assigned to work in a financial government sector, part of the training is to attend their IT security awareness briefing. They discussed to us their different IT Policies like General IT Security Policy, Password Policy, and Virus Protection Policy, Policy on Internet and email and IT Security Policy for Personnel. After the discussion and reading the policy they provide on us, there are also forms need to be accomplished like, undertaking on non-disclosure, acknowledgement of IT Security Policy and IT Security Awareness Evaluation Sheet.

At that time, I am just thinking that the reason they are doing this is because we are outsource and the company we will be working with contains confidential financial data until I realized that they have ISO standards that helps to reassure consumers that products, systems and organizations are safe, reliable and good for the environment. Also benefits of an effective management system include more efficient use of resources, improved risk management and increased customer satisfaction as services and products consistently deliver what they promise.



As part of the discussion we had about leadership, I remembered what I am as a leader before on my previous work. Not that leader wherein you own the team, but I was assigned to be an assistant leader on the new project. When there are meetings with the client, I am also included to attend the discussions so when it comes to do the tasks assigned I’ll divide it to our team. Being a leader to them, I consider myself leader as a steward. If there are hard tasks on which my members still don’t know how to generate that process, aside that I will start to do it instead to make it easier, I will also teach them what are the changes I had done so that on the next process or run, they will know what are the things they will do on their own and start to think of their own solution. Also there are instances when someone is much expose on running the other applications while others don’t know much about it, I will set them as the leader for a while to teach that application to others since we are in a team and others can contribute if they are more experts to something. Another, if there are mistakes that I commit while running and generating the report, I accept the comments my team shared from there I learn what will I do and revised on my process and vice-versa if my teammates also had issues or problems on their reports, we will help each other resolving the issues or they will have the initiative how to resolve it. Lastly, we are all open for communication. If others are suggesting for something on how to do the project/tasks assigned, we let them speak also so other can also have the idea what others are thinking.

My realization being a leader is that when your teammates know that you are in the higher position, they will start to think and assume you are close to the management and conceited with others. For my team not to over think about this, I still level myself as just a member. I also don’t want to use my position to put all the works to someone, so when I distribute the tasks, I always make sure they are all divided to each members and if someone has a workload on their tasks, we skip them for this division of work. And for everyone to have a peace of mind after of all the workloads, efforts done and completed, we set schedule for their free time to have bonding and build good relationship on the team.

Journal Log Term 3: Day 2


I know there are challenges occurred on or before the project will start but there are also ways to control and avoid these by having a well-planned process and proper coordination with the client. We had this system implementation in my previous work and part of this is to have a new system to be used in generating report. Though we still need the previous system for data checking and validation, it will be an extra effort for us to learn and adapt the new system. Our immediate supervisor advised us that they will set schedule for our team to learn and study the system implemented but for us, we think we cannot make it since we still program and do the ongoing reports using the previous system to meet its regular deadline. So our project manager and immediate supervisor decided to assigned new consultants instead who have skills already on using the system implemented to avoid time delays. The conflict occurred was when they re-assigned previous consultants to other projects and assigned new 2 consultants for the position of using the new system implemented because the other reports were migrated already as part of the implementation.

There I realized that the reason the new system implemented was to decrease delays of the report submission since using the previous system for other reports that has big data cause lag and to have efficient checking and validation on data. Also an implementation will not be successful if end users don’t embrace the new system. As part of this, training and tools are keys to user adoption, as is establishing a champion’s network from within the user community that will advocate for the project and user adoption before, during, and after the implementation. Whether it may cause conflict for other factors as long as the system is already implemented, this will be the priority.



We had this topic about “The Bone of Contention”; the story was about feeling demotivated in work and can cause conflict on the relationship with other people or co-workers. From this, I remembered my last experience on my previous work. I was already on my 6-months working on the project assigned to us and when we are on our 6-months there will be an evaluation so that our project manager will know if we perform well in our work. Sad but my partner on that project did not meet the client expectation and he need to go back to our main office to have some examination for his behavior. While the project is still ongoing, our project manager needs to assign a new consultant for me to have a new partner on the project. I never thought that the new member on our team will still be my batch mate from boot camp. We were not that close way back then but we talk a bit about new lectures and games on PC. When our project manager introduce him to me, I said that we were batch mates from boot camp, then our project manager just smile and said that this will be another good start then. He is nice when it comes to work since he is really sophisticated to all things though there are problems that disgusted me where he don’t consider others if they are busy or not as long as you need to accommodate him first, he will not respond right away and say something negative before he will start the task you assigned to him and his wheezy breathing. I assume that maybe he has asthma and just consider his wheezing but for the other workloads you will assigned to him, I just can’t stop it even though he claimed that he graduated in a well-known school. So when our next evaluation came, I include these remarks on his performance.

When the results came, our project manager talked to us personally. I expect that my batch mate will react on my remarks I gave to him, he also asked our project manager why my grade was higher than him though he passed the evaluation and he is just new to the team, there I discussed it to him calmly and he just said “okay”. I know he felt emotional inside but after that, the week after, he became good and always ask me first if I’m busy so he can proceed to ask on his question regarding on the report. It just went well and we became buddies for almost 1 year just until there was another new project and I was the one who re-assigned first, now we both have these different projects but the friendship we build since we were batch mate and work mate is still there and we respect each other no matter what.